Can I phone or fax my order? Can I pay by cheque?
No, orders are accepted online after securing your payment through the credit card information submitted by you. We do not accept any cheque, or drafts.
Is my credit card number / bank a/c number secure?
All transactions are secured, powered by SSL encryption capable of processing Credit Card transactions insuring that the information is encrypted before it is transmitted.
How do I feel sure that you have correctly registered the order placed?
After you have placed the order, you will get an e-mail + sms confirming each order received with us. Please check your e-mail inbox and junk folder and if you want any correction, you are requested to get in touch with us.
MuscleXp guarantees all the products sent to be of the freshest and highest quality available. We provide good packaging of products to meet the needs of the International market. We assure that all the bottles sent would be properly sealed and leak-proof. However, if for some reason you’re not satisfied with our product, simply return the unopened / sealed products along with your receipt-letter within 30 days of your receiving the product, and we’ll credit your mode of payment. There will be no refund, if the products are returned in a damaged condition or used bottles.
At MuscleXp.com, we use a secure on-line ordering system. We do not keep any credit card information/particulars in the database and the information is retained only till the execution of the order.
We respect your privacy and will not for any reason release your name, street address, telephone number or e-mail address without your consent. Your particulars are only used by us to contact you regarding the status of your order or sending you promotional offers on our range of products. Every promotional offers sent by email contains opt-out information which you can use to stop receiving these offers.
We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.